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Problems with Combination Extensions
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Problems with Combination Extensions
Phone Does Not Work Properly
Possible Cause 1:
Standard phone is not plugged into the Tip Ring ports, which
are the bottom two ports on the processor or 362EC module.
What to do:
Plug the standard phone into the bottom two ports of any module.
■ If the phone rings, the problem is solved.
■ If the phone still does not work properly, go to Possible Cause 2.
Possible Cause 2:
Ringer equivalents are too high for the extension.
What to do:
Be sure the total of the two devices’ Ringer Equivalence Numbers
(REN) does not exceed 2.0. If it does, unplug one of the devices.
■ If the phone works properly, the problem is the REN was too high.
■ If the phone still does not work properly, go to Possible Cause 3.
Possible Cause 3:
Auxiliary device (such as a fax, answering machine, or modem)
is faulty.
What to do:
Remove the auxiliary device from the extension. Then plug in an
auxiliary device that you know works properly.
■ If the phone works properly, the problem is the auxiliary device. Replace
the auxiliary device.
■ If the phone still does not work properly, go to Possible Cause 4.
Possible Cause 4:
Phone is plugged into the wrong jack of the system phone or
the bridging adapter.
What to do:
Plug the phone into the correct jack—see the
PARTNER Endeavor
Installation
guide for instructions.
■ If the phone works properly, the problem is solved.
■ If the problem remains, go to Possible Cause 5.
Possible Cause 5:
Wrong bridging adapter is used in combination extension.
What to do:
First, unplug the bridging adapter from the wall jack. Then, unplug the
phone from the adapter and plug the phone directly into the wall jack.
■ If the phone works, there is a problem with the bridging adapter. Replace
the bridging adapter (use only a Lucent Technologies 267F2 bridging
adapter).
■ If the phone still does not work properly, call the hotline.