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Hold Disconnect Time (#203)
5-117
Hold Disconnect Time (#203)
Description
This System Programming procedure lets you change the hold disconnect time for
an outside line. When a caller on hold hangs up, the local telephone company
may send a special signal to the system to free the line. Different telephone
companies use different length signals. The length of the signal is called the hold
disconnect time. If you put a call on hold and the caller hangs up, but the call does
not disconnect within a minute after the caller hangs up, the hold disconnect time
is probably set too high, or set at No Detection.
Considerations
■ If the telephone company does not send a signal, keep the hold disconnect
time set to 450 msec, the default setting. The user must disconnect a held
call manually by retrieving the call then hanging it up.
■ Shorten the hold disconnect time only if abandoned calls on hold do not
disconnect.
■ Lengthen the hold disconnect time only if calls are being disconnected
prematurely.
Valid Entries
00 = No Detection
01 = 50 msec
02 = 100 msec
03 = 150 msec
04 = 200 msec
05 = 250 msec
06 = 300 msec
07 = 350 msec
08 = 400 msec
09 = 450 msec ✔
10 = 500 msec
11 = 550 msec
12 = 600 msec