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Transfer Return Extension (#306)
5-211
Transfer Return Extension (#306)
Description
By default, transferred calls return to the originating extension if they are not
answered. This System Programming procedure can be used to identify a
different return extension for the extension that transfers a call.
Related Features
■ You can use Transfer Return Rings (#105) to define the number of times
all system extensions should ring with transferred calls before they return to
their transfer return extensions.
■ The transfer return extension for any extensions associated with auto
attendant or voice messaging system hardware should be extension 10 (or
another extension with a person who can assist the caller). AA Extensions
(#607) is used to identify the extensions associated with auto attendant
hardware and Hunt Group Extensions (#505) is used to identify the
extensions associated with voice messaging system hardware.
■ If an extension has VMS Cover active, unanswered calls to that extension
are routed to the voice messaging system rather than to the transfer return
extension.
■ For transferred calls that are sent to a covering extension with Call
Coverage: if the covering extension does not answer within the specified
number of Call Coverage Rings (#116), the call rings the specified
number of Transfer Return Rings (#105) before it transfer returns. If the
covering extension has Do Not Disturb active, the call rings one more time
after the specified number of Call Coverage Rings (#116) before it transfer
returns.
Considerations
■ An unanswered transferred call returns to the transfer return extension
identified for the extension
transferring
the call, not the extension receiving
the call.
■ Do not designate an extension associated with auto attendant or voice
messaging system hardware as the transfer return extension for any user
extension.
■ Transfer return calls do not receive call coverage or voice mail coverage.
Valid Entries
Extension transferring call ✔
Any extension other than the one transferring the call