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Music-On-Hold (#602)
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Music-On-Hold (#602)
Description
This System Programming procedure activates or deactivates the Music-On-Hold
jack on the processor module. The jack must be active and an audio source must
be connected to the jack in order to provide recorded music or messages to
callers on hold.
Related Features
■ You can adjust the volume of Music-On-Hold using Music-On-Hold
Volume (#614).
■ If Ring on Transfer (#119) is Not Active and Music-On-Hold is Active,
transferred callers hear music-on-hold until the call is answered.
■ If Music-On-Hold is Active, users with system phones with speakers can
play Background Music through their phones’ speakers.
■ If Automatic System Answer is on, callers hear music-on-hold while
waiting for someone to answer the call.
■ If Direct Extension Dial is on, callers hear ringing when the call is
transferred regardless of the settings for Music-On-Hold (#602) and Ring
on Transfer (#119).
■ If the receptionist at extension 10 uses the Wake Up Service Button
(#115) to schedule wake up calls, the recipients hear Music-On-Hold when
they answer their wake up calls.
Considerations
■ If Music-On-Hold is Not Active or if no audio source is connected, callers on
hold hear silence.
■ The audio source must be connected to the control unit using an RCA
phono plug. The Music-On-Hold input jack accepts a maximum input of 2
Volts at 50 Kohms. For more information, see the
PARTNER Endeavor
Communications System Installation
guide.
■ If the audio source develops trouble (such as a bad tape), you can quickly
turn it off by changing the Music-On-Hold setting to Not Active until you are
able to solve the problem.
■ The performance of music over telephone lines is a public performance
under United States Copyright law. Accordingly, in order for the
performance of that music to be lawful, it must be licensed annually to the
user by the copyright owners or their representatives.
The Magic-On-Hold system, available from Lucent Technologies, includes
the required license for the first year. This license must be renewed
annually.