Filter
Top Products
Feature Reference
5-54
Caller ID
Description
Caller ID is available on
system display phones
on all lines for which you
subscribe to Caller ID service. Caller ID information is the caller’s telephone
number (or name, if available). When active on a call, a user automatically
receives Caller ID information for the duration of the call. When an extension is
idle, a user receives Caller ID information for the call the user will be connected to
when the handset is lifted. This feature requires no special programming;
however, you must subscribe to Caller ID service (if it is available) on a per-line
basis from your local telephone company.
Related Features
■ Any users who have access to Caller ID line(s) will receive Caller ID
information on their system display phones. You can restrict users from
viewing Caller ID information using the following procedures:
—For
ringing
calls, you can block Caller ID from displaying at specific
extensions by restricting access to the Caller ID lines. Use Line
Access Restriction (#302) to restrict access to lines, Pooled
Access Restriction (#315) to restrict access to all lines within a
specific pool, or both procedures for pooled extensions that have
pools and lines.
—For
active
calls, you can activate Privacy at your extension to
prevent other users from joining your calls and from accessing the
Caller ID information displayed at your extension.
—For
held
calls, use Exclusive Hold rather than Hold to prevent other
users from picking up your held call and from accessing the Caller
ID information associated with the held call.
■ There are two ways to inspect Caller ID lines:
—
If you are active on a call,
you automatically get Caller ID information
for that call. However, If you want to view Caller ID information for a
second call
without
ending the active call
or
putting it on hold, use
Caller ID Inspect.
—
If you are not active on a call,
you can press line buttons to view
Caller ID information for those lines; however, keep in mind that if
you pick up the handset you will join or answer the call shown on the
display.
■ In some regions, users will have the option to subscribe to the name
service for Caller ID. This service allows the user to have a name and/or
number associated with Caller ID information. If you want access to the
name, you can program Caller ID Name Display onto a button with lights.
This allows users to toggle between the Name and Number for an incoming
call.
■ Caller ID information does not display for extensions active on Conference
Calls.