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Installing Applications
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The two CMS interface card ports on the PC must be connected to two
analog multiline telephone jacks on the same analog multiline
telephone module; these jacks must be operator positions. If two
operator position jacks are not available on the same module, another
analog multiline telephone module must be installed in the control unit
to provide these jacks.
CMS trunks can be loop-start, ground-start, T1 emulated ground-start,
or primary rate interface (PRI).
Up to four CMS external alerts can be used for agents and supervisors.
For example, an alert sounds if the number of calls waiting to be
answered nears a programmed threshold.
A MERLIN Attendant can be used to direct callers to the appropriate
CMS group.
To play music for waiting callers, you must attach a Music-on-Hold
(MOH) product to the system that is compatible with an MOH coupler.
NOTE:
If you use equipment that-rebroadcasts music or other copyrighted
materials, you may be required to obtain a copyright license from
and pay license fees to a third party such as the American Society
of Composers, Artists, and Producers (ASCAP) or Broadcast Music
Incorporated (BMI). Or you can purchase a Magic on Hold
system, which does not require that you obtain such a license,
from your authorized dealer.
8-12
Call Management System