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Initializing and Testing the System
ARS and SMDR Tests
If ARS patterns have been translated, you can test the routing by placing toll
calls and checking the trunk indicated on the SMDR printout.
NOTE:
Make sure that you make each toll call for at least 40 seconds, or less,
depending on the minimum SMDR recording time. Otherwise, SMDR will
not recognize it as a call. To determine the minimum SMDR recording
time, check with the customer’s system administrator.
Follow these steps to verify ARS patterns:
1.
2.
3.
4.
In Hybrid/PBX mode, determine which toll numbers to call by
examining the system administrator’s ARS patterns.
At any multiline telephone, pick up the handset, dial the ARS access
code, and dial one of the toll numbers. Make sure that the call is
completed before hanging up.
Repeat Step 2 for any additional toll numbers.
At the SMDR printer, verify that the call was placed over the correct
trunk group and check the number of seconds before the call is
reported on the SMDR printout, If there are errors, check the system
programming.
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Testing the System