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Installing Applications
Call Management System
The Call Management System (CMS) for the MERLIN LEGEND
Communications System is a DOS-based software application that simulates
the actions of a system operator by answering calls and distributing them to
individual telephones.
For additional information, see the “CMS Documentation" section later in this
chapter.
Considerations
■ The CMS cannot be connected to a system that is in Behind Switch
mode.
■ Up to two CMSs can be installed on a system to handle a second set
of lines if a business requires more than 28 lines or employs more than
28 agents.
■ CMS operates on an approved PC with MS-DOS, version 3.3. The PC
must be dedicated to CMS.
■ The CMS supervisor’s console is any Direct-Line Console.
■ CMS agents can have any MLX telephone or any analog multiline
telephone that can be used with the system.
— CMS agent telephones must be connected to the first 58
telephone jacks on the control unit. (CMS allows only a two-
digit method to specify an extension number; jacks 59 to 144
are designated by four digits.)
— Because CMS is compatible only with 2-digit dialing, do not
use flex-numbering on any telephone associated with CMS.
Call Management System
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