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Installing Applications
Automated Document Delivery
System
The Automated Document Delivery System (ADDS) is a computer-based
system for faxing documents. ADDS stores the documents in a database and
automatically faxes them on request 24 hours a day.
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Using a touch-tone telephone, a caller accesses the system and is guided by
prompts through the process of selecting a document and indicating the fax
number to which the information is to be sent. The caller then receives the
requested information in minutes by fax transmission.
For additional information, see the “ADDS Documentation” section later in this
chapter.
Considerations and Constraints
■ Using one line for fax transmission limits ADDS to approximately 100
calls per day. Businesses anticipating more than 100 calls per day
may need more than one system to handle the call volume efficiently.
■
ADDS should be used in a two-line configuration to maximize
performance and minimize busy signals.
■
ADDS can be used behind an Automated Attendant.
■
ADDS does not function using a BBMI, GPA, or a tip/ring adapter.
Hardware Requirements
■ To set up ADDS, a business must have the following:
— Automated Document Delivery System Unit
— a touch-tone telephone
— a Group 3 fax machine with an integrated handset
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Automated Document Delivery System