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Drop
DESCRIPTION
If you get a busy signal or no answer as you set up a conference call, or if
you want to disconnect a person or line you added to the conference call, you
can use the Drop feature.
For more information about using this feature, see
“Conference.”
CONSIDERATIONS
HOW TO USE
● Only the originator of the conference call can drop people from the
conference.
● If you press the switchhook, you cut off everyone on the call.
● If you drop a line that has other people bridged onto it, those people are
also disconnected from the conference call.
To disconnect a person or line now in the conference call:
1 Touch Drop.
2 Touch the line button of the person you want to disconnect from the
conference.
Extended Station Status
DESCRIPTION
When the Extended Station Status (ESS) feature is activated, lights on voice
terminals indicate operating states other than the standard call-handling states
of available, busy, and Do Not Disturb.
The system can be administered for
ESS in either of two modes, Hotel/Motel mode or Call Management System
(CMS) mode. Lights at voice terminals and attendant consoles show:
CONSIDERATIONS
● ESS status, if the system is administered for ESS in Hotel/Motel mode
● After Call Work State status for agents, if the system is administered for
ESS in CMS mode
NOTE: This entry describes the Hotel/Motel mode of the ESS feature.
For information on the CMS mode of the feature, see the
documentation provided with that system.
If ESS is administered in Hotel/Motel mode, the attendant can put any voice
terminal into either ESS1 or ESS2 state. Typically, this shows whether or not
a room is ready for occupancy, but it can be used for any purpose.
With the attendant console in ESS Display mode, the attendant can see what
state each voice terminal is in by checking the green lights next to the Auto
Intercom buttons. By touching the appropriate buttons, the attendant can put
individual voice terminals into ESS1, ESS2, or regular call-handling state.
People can also put their own voice terminals into ESS1 or ESS2 state but
can’t change them from ESS to regular call-handling state.
● When the console is in
Message Status button
terminals.
ESS Display mode, attendants can still use the
to see whether message lights are on at voice
2-60 MERLIN II System Features