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PROGRAMMING
To program a Call Pickup Group button, label a button, enter programming
mode, and follow these steps:
1 Touch the button you want to program.
2 Dial *32.
3 Program another feature or leave programming mode.
HOW TO USE
To pick up a call at another group member’s voice terminal:
1 Take the appropriate action:
Touch the Call Pickup Group button.
Touch Intercom-Voice or Intercom-Ring, lift your handset, and dial
*88.
2 When you hear a beep or when someone answers, speak into your
handset.
Call Report
DESCRIPTION
The Call Report feature enables a business to keep records of incoming and
outgoing calls. (In some communications systems, this feature is called
Station Message Detail Recording, or SMDR.)
NOTE: This feature requires a printer to be connected to the top port
on the Processor Module.
This feature provides the following type of information in a printed report for
each incoming and outgoing call:
CONSIDERATIONS
● The
● The
● The
● The
date and time of each call
call’s duration
line and voice terminal on which the call was made or received
dialed numbers of the outgoing call, and, if appropriate, the account
code
Call reports are printed automatically as tails go out or come in. This
information helps a business identify abuses in telephone privileges. Call
Report also documents telephone traffic patterns that can be analyzed to
improve efficiency.
If an account code is entered when the call is made, the call report includes
that information. Account codes are helpful in billing customers and different
departments of the company for telephone calls that should be charged to
them. (See “Account Code Entry.”)
● When the system administrator administers the system for the Call Report
feature, he or she can set certain options:
The administrator must set the initial time and date, so that these
details appear correctly on the call report.
2-30 MERLIN II System Features