Filter
Top Products
Call Coverage
DESCRIPTION
CONSIDERATIONS
PROGRAMMING
The Call Coverage feature allows you to cover calls, including intercom calls,
for people in your MERLIN II system, even if their lines do not appear on
your voice terminal.
You can program Cover buttons for as many a six voice
terminals, depending on how many programmable buttons with lights you
have available.
A Cover button may be programmed for primary or secondary coverage.
● Primary coverage is appropriate for someone who usually answers a co-
worker’s calls. For example, a secretary who screens calls for a manager
should have primary coverage for the manager.
Cover buttons for primary coverage may be programmed for immediate
ring or delayed ring, depending upon the situation and personal
preferences. If you program a primary coverage button for delayed ring,
the call rings twice at the voice terminal of the person whose calls are
being covered, then begins to ring at the voice terminal of the person who
is covering the calls.
● Secondary coverage is appropriate for a backup person who answers calls if
the person providing primary coverage isn’t available. For example, a
secretary who screens a manager’s calls can designate someone else to
answer those calls when he or she isn’t available. After a call has rung
four times at the voice terminal of the person whose calls are being
covered, it begins to ring at the voice terminal for the person providing
secondary coverage.
When Call Coverage is in effect, calls ring both at the voice terminal of the
person whose calls are being covered and the voice terminal of the person
providing coverage.
● You can use the Ringing Options feature as well as Call Coverage to cover
shared lines (See “Ringing Options. ” )
● Cover buttons are set initially for no ring, but you can program them for
immediate or delayed ring.
● Up to six people in the system can have Cover buttons for an individual
voice terminal.
● Only the person who is covering someone else’s calls needs to program a
Cover button. No programming is required to have your calls covered.
Someone whose calls are being covered may want to program a Coverage
Inhibit button, however. Pressing this button deactivates the Call
Coverage feature at the voice terminal of the person providing coverage.
(See “Coverage Inhibit.”)
To program Call Coverage, label a button with lights, enter programming
mode, and follow these steps:
1 Touch the button you want to program.
2 Dial *40 to assign primary coverage or
*50 to assign a secondary coverage.
3 Touch the Auto Intercom button or dial the intercom number of the
person you are covering.
4 To assign a Ringing Option, touch the Cover button, then dial the
appropriate code for the type of ringing you prefer:
2-24 MERLIN II System Features