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9
7 CALL REPORTING
Call Detail Records Introduction 181
CDR Generating Components 181
Logging into the Call Report Utility 182
Updating the CDR Fields 182
Retrieving VCX CDRs Manually 182
Retrieving VCX CDRs Automatically 183
Changing the Servers Associated with the Call Report Utility 183
Uninstalling the Call Report Utility 184
Supported VCX CDR Field Descriptions 185
8 CONFIGURING THE SIP PHONE DOWNLOADER
Configuring the SIP Phone Downloader 187
Through the SipPhoneDL.xml File 187
Through Enterprise Management Suite 188
Device Mapping through EMS 190
9 MAINTAINING THE V7000 IP TELEPHONY SUITE
Overall System Maintenance 193
Upgrading a VCX System 193
Downgrading from 5.2 to 5.0 194
Verifying Software Versions 198
Clearing Cache from Tomcat 198
Stopping Tomcat 199
Rediscovering the IP Telephony Server in EMS 199
Saving the 3Com VCX IP Telephony Server Configuration in EMS 199
Restoring the 3Com VCX IP Telephony Server Configuration in
EMS 200
Changing a Daylight Savings and Timezone Configuration 200
Call Processor Maintenance 202
Starting the Call Processor 202
Restarting the Call Processor 202
Stopping the Call Processor 202
Verifying the Call Processor State 202
Back-end Server Maintenance 203
Starting the Accounting, Authentication, and Directory Servers 203