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7
CALL REPORTING
This chapter describes the Call Detail Records (CDRs), the fields contained
in the CDRs, and how to configure the Call Report utility.
Call Detail Records
Introduction
Call Detail Records (CDRs) contain a large amount of information about
each call that is processed by the VCX V7000 IP Telephony Suite.
CDR Generating
Components
CDR information can be generated by either a gateway, the Unified
Messaging Suite, or the call processor, which generate and send the CDR
information directly to the Accounting Server.
In general, the CDR generating component is responsible for deciding
which CDR fields are appropriate for that particular type of
component.
Typically, one CDR is generated by a component at the open (or start)
of a call and another CDR is generated at the close (or end) of a call.
Also, CDRs are generated by components on the ingress (incoming)
and egress (outgoing) sides of a call.
The accounting server supports the 3Queue protocol for receiving
CDRs. 3Queue is a high-performance, reliable, 3Com proprietary
protocol which uses ASN.1 formatted UDP messages. The UDP
messages are sent to and received from the back-end servers.