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212 CHAPTER 9: MAINTAINING THE V7000 IP TELEPHONY SUITE
Rediscovering the Accounting Server
After making configuration changes on the accounting server, rediscover
the 3Com VCX IP Telephony Server to refresh the configuration MIB
values.
To rediscover to 3Com VCX IP Telephony Server:
1 In the explorer tree, right-click the 3Com VCX IP Telephony Server.
2 From the pop-up menu, click Rediscover.
A dialog box appears and displays the progress of the command. When
the command has completed, the Working icon changes to a Finished
icon.
Checking the Data on
the Accounting
Server
Using a graphic tool such as Oracle DBA Studio, check the validity of the
data as follows:
1 In the acct_server_list table, note the values in the SERVER_ID_ACCT
column; there should be one record for each accounting server.
2 In the acct_server_list table, verify that the SERVER_CONNECTION field is
set to the service name of the accounting server database to which the
billing support server should link (i.e. the accounting server database TNS
name; the same hostname used when you created the database link).
3 Check the bss_server_list and
bss_acct_server_map tables for the
following:
a Check the validity of the data, focusing on the SERVER_ID_ACCT and
SERVER_ID_BSS columns.
b Make sure that the mapping relationship of SERVER_ID_ACCT is
correct and consistent.
Manually Completing
an Incomplete Call on
the Billing Support
Server
When merging CDRs into super CDRs, incomplete calls are automatically
set to complete based on the time_out_hour field in the job_merge_cdr
table. Manually complete incomplete calls by updating the
rt_super_cdr_status table’s code_complete_id field to ‘3’ (completed by
operator).
There are two ways to update the rt_super_cdr_status table’s
code_complete_id field:
■ To manually complete a single incomplete call, open the billing
support server’s rt_super_cdr_status table using Oracle DBA Studio or