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6
CONFIGURING THE
COMPLEMENTARY ATTENDANT
The Complementary Attendant Software (CAS) is an application that is
installed on a computer with a Windows 2000 or Windows XP O/S,
which is used to manage an enterprise’s telephone network. Attendants
can monitor calls by seeing if they are busy, conference in callers, put calls
on hold or park, dial callers, and transfer calls easily. Telephone extensions
are organized in a table format with columns that can be sorted by
extension, first and last name, or department. The CAS can either be
associated with a physical telephone device or the attendant can use a
headset and monitor through the computer to administrate calls.
For information on how to install and initially configure the CAS see the
VCX V7000 IP Telephony Suite Installation Guide.
Logging into the
CAS
To log into the complementary attendant:
1 Login to the computer where the CAS is installed and initially configured.
2 From the Start menu, click VCX CAS. The installation default location is
Start | All Programs | 3Com | VCX CAS.
The complementary attendant GUI appears. See Figure 56.