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182 CHAPTER 7: CALL REPORTING
Logging into the
Call Report Utility
To log into the Call Reports utility:
1 Login to the computer where the Call Report utility is installed and
initially configured.
2 From the Start menu, click VCX Call Reports. The installation default
location is Start | All Programs | 3Com VCX | VCX Call Reports.
The Call Report utility appears. See Figure 57.
Figure 57 Call Report Utility
Updating the CDR
Fields
CDRs can be downloaded from either the VCX or UMS applications
within the V7000 IP Telephony Suite and can be retrieved either manually
or automatically. For information on the V7300 CDRs, see the V7350
UMS Operations and System Administration Guide.
Retrieving VCX CDRs
Manually
To update the CDR fields for a VCX system manually:
1 From the VCX Call Reports utility, click the VCX tab.
2 From the menu bar, click VCX.
3 Click Retrieve Billing Records from System.