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372 APPENDIX C: REPLACING A FAILED DISK ON A VCX SERVER
Replacing a Disk
(Single Site)
Use the procedures in this section to replace a disk at a single site that has
either two servers or four servers.
A single VCX site is defined as a site that is not part of a multi-site
configuration.
This section includes these topics:
■ Overview
■ Instructions (Single Site, Two Servers)
■ Instructions (Single Site, Four Servers)
Overview A service person arrives with a laptop and connects it to the serial port on
the down server. The laptop runs a terminal emulation program and
functions as the console terminal because VCX servers have no keyboard
or monitor.
The service person performs these steps on the down server:
■ Replace the disk drive and reboot the system.
■ Wait for the system to complete the reboot process and then
configure the server’s networking parameters.
■ If the down server is part of a redundant pair of servers, compare the
software version on the down server to the software version on the
partner server and, if necessary, download and install a software
upgrade file on the down server.
■ Switch to the new software version.
■ Compare the version of the currently active operating system to the
inactive version and, if necessary, switch to the more recent version.
■ Reboot the server.
■ Reinstall the license file for the server. The license file must have been
saved before the disk failure occurred.
■ Configure VCX services.
■ After the configuration script exits, perform any additional procedures
required, depending on the type of server (for example, restore a
database backup file, configure database replication, and so on).