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288 CHAPTER 11: MAINTENANCE
Verifying Process
Operation
To determine if the Accounting Service, Authentication and Directory
Service, Common Agent, IP Messaging System, or the associated monitor
process is running, log in as root and enter:
ps -A | grep cw
In the list that appears, verify that these process names are included:
■ cw_acctxml — Accounting Service
■ cw_vcxdata — Authentication and Directory Service
■ cw_cagent — Common Agent
■ cw_ipums — IP Messaging System
■ cw_procmon — Monitor process associated with the Call Processor
Use the procedures outlined in the next sections to start or stop one of
these processes.
Starting the
Common Agent
EMS connects to the Accounting Service, Authentication and Directory
Service, the Call Records Service, or the Call Processing Server using the
Common Agent, which is installed by default on all VCX servers. The
common agent is normally running but can be stopped and started using
the console terminal or a remote login connection.
Although the Call Processing Server supports provisioning using a
command line interface (see the VCX Administration Guide), 3Com
recommends that customers use Enterprise Management Suite (EMS) to
provision the Call Processing Server.
To start the common agent:
1 Log in as root to the server on which the Call Processor service resides.
The default password is pvadmin.
CAUTION: 3Com strongly recommends that customers change this
password on all VCX servers. Guidelines about other passwords and other
security-related issues can be found in the “VCX Security Guide.”
2 Enter these commands:
cd /opt/3com/VCX/commagent/vcx-scripts/init.d
./commagent start