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Error Logs, Access Logs, and
System Inventory
2
As described in “Maintenance Strategy” in Chapter 1, much of your
troubleshooting relies on the error logs and the access log, for maintenance
and system programming. Both of these maintenance features are described
here in detail. This chapter also explains how to access the System Inventory
screen, which you may need when you escalate problems to your technical
support organization.
For information on entering and exiting maintenance functions on a console or
a PC running SPM, see Chapter 1, “Introduction. ”
Error Logs
When an error occurs, the system records it in the error logs, which are stored
in battery backed-up RAM. These errors indicate problems that span the
entire system, including the control unit, telephones, adjuncts, and network
interface.
Transient errors are less serious than permanent errors. However, some
transient errors can become permanent if they occur a certain number of
times, as shown in Table 2-1. The Threshold column indicates the number of
occurrences at which a transient error becomes permanent.
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Error Logs, Access Logs, and System Inventory 2-1