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Call Management System
The two CMS interface card ports on the PC must be connected to two analog
multiline telephone jacks on the same analog multiline telephone module;
these jacks must be operator positions. If two operator position jacks are not
available on the same module, another analog multiline telephone module
must be installed in the control unit to provide these jacks.
CMS trunks can be loop-start, ground-start, T1 emulated ground-start, or
Primary Rate Interface (PRI).
Up to four CMS external alerts can be used for agents and supervisors. For
example, an alert sounds if the number of calls waiting to be answered nears
a programmed threshold.
AT&T Attendant can be used to direct callers to the appropriate CMS group.
To play music for waiting callers, you must attach a Music On Hold (MOH)
product that is compatible with an MOH coupler.
NOTE:
If the customer uses equipment that rebroadcasts music or other copyrighted
materials, the customer may be required to obtain a copyright license from
and pay license fees to a third party such as the American Society of
Composers, Artists, and Producers (ASCAP) or Broadcast Music Incorporated
(BMI). Or the customer can purchase a Magic-on-Hold system, which does
not require that you obtain such a license, from AT&T.
Hardware and Software Requirements
The following hardware and software are required for CMS installation:
■
An approved PC with 640K RAM, 3.5-inch floppy disk drive, and a
20-MB hard disk drive
An approved monochrome or color monitor
CMS interface card with two 14-ft. (4.27-m), 4-pair modular plug
telephone cords and one 14-ft. (4.27-m) DIN connector cord for
connection to Digital Announcement Unit.
8-10 Installing Applications