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Testing the System
ARS and SMDR Tests
If ARS patterns have been programmed, you can test routing by placing toll
calls and checking the trunk indicated on the SMDR printout. Check the report
to see which line/trunk the system selected for an outgoing call.
The length of each toll call must be equal to or greater than the minimum
SMDR recording time. Otherwise, SMDR will not recognize the attempt as a
call. To determine the minimum SMDR recording time, check with the
customer’s system manager (the factory setting is 40 seconds).
To verify ARS patterns, follow the steps below:
1
In Hybrid/PBX mode, determine which toll numbers to call by examining
the system manager’s ARS patterns.
2 At any multiline telephone, pickup the handset and dial the ARS access
code and one of the toll numbers.
Make sure the call is completed before hanging up.
3 Repeat Step 2 for additional toll numbers.
4 At the SMDR printer, verify that the call was made on the correct trunk
group and check the number of seconds before the call is reported on
the SMDR printout.
If there are errors, check system programming.
Group Calling Test
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To test Group Calling features, follow the steps below:
Make sure that each group member is logged into the group.
To log in, each member dials
#44.
At any telephone, pickup the handset and dial the trunk that is
programmed to ring for a particular calling group.
At the ringing telephone, have someone pickup the handset and verify
that you have good two-way communication.
Repeat Steps 2 and 3 for each calling group.
Make additional calls to check each member of each calling group.
Initializing and Testing the System
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