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Call Management System
CAT Documentation
Call Accounting Terminal, CAT Plus V3 for Business Installation and Use
Call Accounting Terminal, CAT Plus V3 for Hospitality Installation and Use
Call Management System
Call Management System (CMS) is a DOS-based software application that
simulates the actions of a system operator by answering calls and distributing
them to individual telephones.
Considerations
You cannot connect a CMS in Behind Switch mode.
If a business requires more than 28 lines or employs more than 28 agents,
you can install up to two CMSs on a system to handle a second set of lines.
CMS operates on a dedicated PC with D0S, version 3.3 or higher.
The CMS supervisor’s console is a Direct-Line Console.
CMS agents can use any MLX or analog multiline telephone that the system
supports.
You must connect agent telephones to the first 58 telephone jacks on the
control unit. (CMS allows only a 2-digit method to specify an extension
number; jacks 59 to 144 are designated by 4 digits.)
Because CMS is compatible only with 2-digit dialing, do not use flexible
numbering on any telephone associated with CMS.
Installing Applications 8-9