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Technical support
If, after reviewing the sources listed at the beginning of this appendix, you cannot
solve your problem, go to
www.palm.com/support
or send an e-mail to your
regional Technical Support office.
Before requesting technical support, please experiment a bit to reproduce and
isolate the problem. When you do contact Technical Support, please provide the
following information:
■ The name and version of the desktop operating system you are using
■ The actual error message or state you are experiencing
■ The steps you take to reproduce the problem
■ The version of handheld software you are using and available memory
To find version and memory information:
1. Tap the Home icon .
2. Tap the Menu icon .
3. Select Info from the App menu.
NOTE
Palm works with developers of third-party add-on applications to
ensure the compatibility of these applications with your new Palm handheld.
Some third-party applications, however, may not have been upgraded to be
compatible with your new Palm handheld. If you suspect that a third-party
application is adversely affecting the operation of your handheld, contact the
developer of the application.