Filter
Top Products
Appendix B Frequently Asked Questions
370
Recharging problems
Password problems
Problem Solution
When I connect my handheld
to the cradle/cable, it does not
charge.
■ Confirm that your handheld is firmly connected to the
cradle/cable.
■ Confirm that your recharger cable is properly connected to
the back of the cradle/cable’s USB or serial port connector
that plugs into your computer.
■ Confirm that your recharger is plugged into an AC outlet
that has power.
■ If you have not used your handheld for a long period, such
as an extended vacation, the battery may not contain
enough charge to power the indicator light. After your
handheld has recharged, the indicator light will function
normally.
My battery drains too quickly. Battery life varies with usage. If your battery drains quickly
while not in use, your handheld may be turning on
accidentally. You can prevent your handheld from accidentally
turning on by setting the Keylock feature. See “Keylock
Preferences” in Chapter 21.
Problem Solution
I forgot the password, and my
handheld is not locked.
■ First, use the password hint to try to remember the
password. If this doesn’t help or if you do not have a
password hint, you can use Security to delete the password,
but your handheld deletes all entries marked as private.
However, if you perform a HotSync operation before you
delete the password, the HotSync process backs up all
entries, whether or not they are marked private. Then you
can follow these steps to restore your private entries:
a. Use the Palm Desktop software and the cradle/cable or
infrared communication to synchronize your data.
b. Tap Forgotten Password in Security to remove the
password and delete all private records.
c. Perform a HotSync operation to synchronize your data
and restore the private records by transferring them
from your computer to your handheld.