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HotSync problems
363
I tried to do a local HotSync
operation, but it did not
complete successfully.
(continued)
On a Windows computer, try each step in turn:
■ Make sure that HotSync Manager is running. If it is
running, close it and restart it.
■ Make sure you selected Local USB or Local Serial, as
appropriate, from the HotSync Manager menu.
■ If you are using the serial cradle/cable, try the following:
– Make sure you selected the correct serial port on the
Local tab in the Setup dialog box. It should be set to the
port where you connected the HotSync cradle/cable.
– Try a lower baud rate setting on the Local tab in the
Setup dialog box.
– Make sure you aren’t running a program, such as
America Online, that uses the serial port you selected in
the Setup dialog box.
On a Mac computer, try each step in turn:
■ Make sure HotSync Manager is enabled on the HotSync
Controls tab in the HotSync Software Setup window.
■ If you are using the optional serial cradle/cable, try the
following:
– Double-click the HotSync Manager icon in the Palm
folder, and then click the Connection Settings tab. Make
sure the port selection matches the port where your
HotSync cradle/cable is attached.
– Try a lower Speed setting on the Connection Settings
tab.
– Make sure you aren’t running a program, such as
America Online, fax or telephony software, or
AppleTalk networking, that uses the serial port you
selected in the Connection Settings tab.
When I press the HotSync
button on the cradle/cable,
nothing happens on Palm
Desktop software, and my
handheld times out.
■ Make a copy of your Palm folder. Uninstall and then
reinstall Palm Desktop software.
■ Turn on your handheld, and tap the Home icon . Select
the HotSync icon , and then tap Local.