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Operating problems
My files didn’t install during a
HotSync
®
operation.
If files do not install after you perform a HotSync operation,
the file type was not recognized. Try launching the associated
application from your handheld and then performing another
HotSync operation. If the files remain in the Quick Install list,
they are not associated with an application on your handheld
and cannot be installed.
I can’t add more files to the
Palm™ Quick Install list.
Make sure the dialog box that confirms where the files will be
installed is closed. You cannot add more files to the list when
the confirmation dialog box is open. For details, see “Installing
applications and files on a Windows computer” in Chapter 4.
When I add a Zip file to Quick
Install, no files appear in the
Quick Install list.
Unzip the file with a file compression utility, such as WinZip,
and then add the unzipped files to Quick Install.
Problem Solution
I don’t see anything on my
handheld’s screen.
Try each of these in turn:
■ Press an application button to ensure that your handheld is
turned on.
■ If your handheld was exposed to cold, make sure it is at
room temperature.
■ Charge your handheld.
■ Perform a soft reset. If your handheld still doesn’t turn on,
perform a hard reset. See “Resetting your handheld” in
Appendix A.
IMPORTANT
With a hard reset, all records and entries stored
in your handheld are erased. Never perform a hard reset
unless a soft reset does not solve your problem. You can
restore any data previously synchronized with your computer
during the next HotSync operation.