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Appendix B Frequently Asked Questions
362
I cannot launch the HotSync
Manager.
■ If you are using the optional serial cradle/cable, or if you
are performing a HotSync operation using a modem, make
sure you are not running another program, such as America
Online, that uses the serial port you selected in the Setup
dialog box.
■ Make a backup copy of your Palm Desktop data, and then
reinstall Palm Desktop software.
When I perform a HotSync
operation on my Windows
computer, I receive the 8009
error message: An application
has failed to respond to a
hotsync notification.
The 8009 error indicates that the Windows registry is corrupt.
you need to rebuild the HotSync Manager registry entries.
Information on rebuilding the registry entries, go to
www.palm.com/support
and search the Palm Knowledge Library
for “error 8009.”
I tried to do a local HotSync
operation, but it did not
complete successfully.
■ Make sure your handheld is seated in the cradle/cable
correctly.
■ Check the connection between the HotSync cradle/cable
and the USB or serial port on your computer.
■ Make sure the username you selected in Palm Desktop
software matches the username assigned to your handheld.
■ Make sure the date on your computer matches the date on
your handheld.
■ Read the HotSync Log for the user account for which you
are performing a HotSync operation.
■ From the Palm Desktop home screen, click the HotSync
Manager and then select Custom. Be sure that the conduits
are set correctly.