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Appendix B Frequently Asked Questions
356
Software installation problems
Problem Solution
The installation menu did not
appear when I inserted the
Software Installation CD-ROM
(or the Software Essentials
CD-ROM) into my Windows
computer.
1. From the Windows desktop, click Start.
2. Select Run.
3. Click Browse.
4. Locate your CD-ROM drive, and select the Autorun file.
5. Click Open.
6. Click OK.
I cannot install Palm Desktop
software on my Windows
computer.
Try each of these in turn:
■ Disable any virus-scanning software on your computer.
■ Close any open applications.
■ Make sure your computer has at least 50MB of disk space
available.
■ Delete all temporary files.
■ Run ScanDisk (or another disk verification tool) on your
computer.
■ Install the latest Windows software updates to your
computer.
■ If you are upgrading from an older Palm™ handheld, or
non-Palm branded handheld, remove any previous
version(s) of Palm desktop software using Add or Remove
Programs on the Window’s Control Panel.
■ Uninstall and then reinstall Palm Desktop software.
I cannot install Palm Desktop
software on my Mac computer.
Try each of these in turn:
■ Disable any virus-scanning software on your computer.
■ Quit any open applications.
■ Make sure your computer has at least 50MB of disk space
available.
■ Install the latest Mac software updates to your computer.
■ If you are upgrading from an older Palm handheld, or
non-Palm branded handheld, remove any previous
version(s) of Palm desktop software.
■ Uninstall and then reinstall Palm Desktop software.