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Appendix B Frequently Asked Questions
368
My handheld cannot connect to
my mobile phone.
Use the following steps to test the connection:
1. Tap the Home icon .
2. Select the Phone Link icon .
3. Tap Connect.
4. If the connection is successful, open the application that
requires the connection and complete the desired task.
If the connection is not successful, try the following steps:
– If you have a Bluetooth phone, you may need to go
through the pairing process on both your handheld and
your phone. See “Setting up a phone connection” in
Chapter 12 for information on completing the pairing
process on your handheld. See the documentation
included with your phone for assistance with
completing the pairing process on your phone. If you
need additional information about connecting your
phone, refer to the Phone Pairing Handbook at
www.palm.com/support
.
– Make sure the Connection for your mobile phone is
selected in the Connection Preferences screen and the
Phone Preferences screen.
– If you are using a Bluetooth connection, make sure that
your phone is equipped with Bluetooth technology, that
Bluetooth is enabled, and that the power is on.
My phone connection drops
before I finish using it.
■ You need to increase the Idle timeout setting on the
Network Preferences Details screen. See “Adding detailed
information to a network service profile” in Chapter 21 for
instructions.
I get an error message when I
try to dial a phone number
using my handheld.
■ Make sure that the proper phone driver is installed on your
handheld. See “Updating the phone files on your
handheld” in Chapter 12 for instructions.
■ You may need to go through the pairing process on both
your handheld and your phone. See “Connection
Preferences” in Chapter 21 for information on completing
the pairing process on your handheld. See the
documentation included with your phone for assistance
with completing the pairing process on your phone.
■ Check the Phone Preferences screen and make sure the
correct phone connection is selected.