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Overview
Communications System Features Affecting Call
Answer Service
Call Answer Service works with the following communications system features:
■
VMS Extension Coverage
■
Do Not Disturb
■
Line Coverage
■
Voice Mailbox Transfer
Each of these features is explained briefly below. For more information on these
communications system features, see the Programming and Use guide for your
communications system.
VMS Extension Coverage
VMS Extension Coverage may be either automatic or manual.
■
■
Automatic VMS Coverage: When the communications system’s
Automatic VMS Cover feature is Assigned for an extension, intercom and
transferred callers can leave messages or transfer to another extension
when the called person does not answer by the fourth ring (or by the
number of rings specified with the communications system’s VMS Cover
Rings (#117)* feature). The system greets the caller with the subscriber’s
personal greeting (or with the system greeting if a personal greeting is
not recorded). If the system is in Bilingual Mode and the subscriber
recorded a personal greeting in two languages, the caller can switch
between the two languages by pressing [
★
] [
1
].
Manual VMS Coverage: Regardless of the Automatic VMS Cover
setting, the communications system allows subscribers to press a
programmed button to turn voice mail coverage on and off at their
extension. To make this possible, the VMS Cover feature must be
programmed on a button with lights on the subscriber’s system phone.
Do Not Disturb
The Do Not Disturb button can be used to prevent calls for the extensions from
audibly alerting (lights still flash). Subscribers (with communications system 4.0
or later) who have VMS Extension Coverage—either automatic or manual—can
use this communications system feature when they want calls sent to their
mailboxes immediately.
Line Coverage
Line Coverage lets callers who call in on a covered line leave messages in the
mailbox of a specific subscriber (known as the owner of the covered line). When
a call comes in on a covered line, the system routes the caller directly to the line
owner’s mailbox if the call is not answered. The caller has the option of leaving a
message or transferring to another extension.
*
VMS Cover Rings (#117) is not available on all systems. Check the Programming and Use guide
for the communications system.
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