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Overview
PARTNER MAIL VS
Voice Messaging System
Automated Attendant Service
Call Answer Service
Voice Mail Service
Prompts caller to make a choice
Prompts caller to leave a message
Allows subscribers to:
from a menu of options, then
or transfer to another extension
■
Listen to messages
transfers the call to the selected
when the called party does not
■
Forward messages with
destination, or announcements.
answer.
comment to other mailboxes
■
Delete messages
■
■
■
telephone number
Record personal greeting(s)
Change their password
VMS Hunt Schedule
Always
Day Only
Night Only
VMS Extension
Coverage
VMS Line
Coverage
Voice Mailbox
Transfer
Communications
Communications
system always
system routes
routes calls to
Calls to Auto-
Automated
mated Attendant
Attendant
Service when
Service. Night Service is
Communications
system routes
calls to Auto-
mated Attendant
Service when
Night Service is
off.
on.
VMS Hunt Delay
Immediate
Call Handling
Delayed
Call Handling
Automatic
VMS Coverage
Manual
VMS Coverage
Send All Calls
Automated Attendant The receptionist answers
Service answers outside
outside calls. Calls not
calls immediately. The
answered by the third ring
receptionist acts as a back
go to the Automated
-up for unanswered calls. Attendant Service.
Set up outcalling to a pager or
Caller hears the
called party’s
personal greet-
ing and can leave
a message.
Caller hears the
System users
line owner’s press a button to
personal greet- transfer callers
ing and can leave
directly to a
a message.
voice
mailbox without
ringing the
extension first.
Subscribers
have voice mail
coverage on all
the time at their
Extension.
Subscribers can
turn voice mail
coverage on and
off at their
Extension.
Subscribers can use Do
Not Disturb in conjunc-
tion with automatic or
manual VMS coverage.
Doing so enables callers
to receive Call Answer
Service immediately—
calls do not ring the
extension first
Figure 1-1. Voice Messaging Services
1-5