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System Management
Other Options
Automated Attendant Service provides the following built-in options—no
programming required—for use in your menu prompt:
■
■
■
■
A third type of transfer option, which is always available to outside and
inside callers, may be useful in certain situations. With this type of
transfer, when callers press [
★
] [
8
], the system prompts them to enter an
extension number. Using the example above, if you assigned Selector
Code Transfer to Selector Codes 1 and 2 (rather than starting the
assignment from 3), you could request callers to press [
★
] [
8
], to allow
them to transfer to extensions 10 to 25.
As shown in the sample Day Menu Prompt, you can also instruct a caller
to stay on the line for assistance. If so, the voice messaging system
automatically transfers the call to the receptionist’s extension. This option
is especially important for callers who have rotary phones.
As shown in the sample Day Menu Prompt, callers can press [
0 ] at any
time to transfer automatically to the receptionist’s extension for
assistance.
If the system is set for Bilingual Mode, callers can press [
★
] [
1
] to switch
between the Primary and Secondary Languages. In this case, you must
record two messages for the Day and Night Menu Prompts and
Automated Attendant Announcements: one each in the Primary and
Secondary Languages.
Monolingual Mode
Playing the Menu Definition and
Announcements
This procedure lets you listen to the current Menu Definition and any
Announcement associated with a Selector Code. The Menu Definition is
accessed through the Day Menu.
To play the current menu definition:
1.
Access the Programming Main Menu:
a. Press [
Intercom
] [
7
] [
7
] [
7
] or the programmed VMMsgs button.
b.
Press [
9
] [
9
] [
#
].
c.
Enter the Password and press [ # ].
d.
Press [
9
].
The system plays the system programming options.
2. Press [
3 ] for Automated Attendant.
The system plays:
To program the Day Menu, press 1.
For the Night Menu,
press 2.
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