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Troubleshooting
Subscriber Cannot Forward Messages to Another
Subscriber
Possible Cause 1: The recipient’s mailbox is full or does not have enough
space remaining to accommodate the message.
What to do: Old messages must be deleted regularly from mailboxes. When a
subscriber’s mailbox is full, the caller cannot leave a message in that mailbox
but is given the option of transferring to another extension. The sender cannot
resend the forwarded message until the mailbox has more message space. For
all subscribers, mailboxes can store up to 20 minutes of recorded messages (or
40 messages). The receptionist’s mailbox at extension 10 can store up to 60
minutes of recorded messages (or 120 messages).
Possible Cause 2: The message has been forwarded the maximum of 13 times.
What to do: Verify the number of times the message has been forwarded.
Subscribers Hear Busy Signal When Calling In
to Voice Mail
Possible Cause 1: This is normal when the PARTNER MAIL VS extensions are
busy.
What to do: There are a number of ways to reduce the amount of time a
PARTNER MAIL VS extension is busy. For example, you can recommend that
users access the Tutor Service feature during non-peak calling hours, you can
reduce the number options in the Automated Attendant Service menu, or you
can reduce the length of the Automated Attendant Service menu prompt. If you
have a 2-port system, you may want to consider upgrading to a 4-port system.
Possible Cause 2: The PARTNER MAIL VS module may not be installed
correctly.
What to do: Check the PARTNER MAIL VS module to make sure it is securely
mounted in the control unit. Also check the module’s LEDs: the Power LED
should be steady green and the Status LED should not be lit.
If the Power and Status LEDs are lit, perform the System Save Reset All
procedure by entering 989-RESET (989-73738) after you log in as the System
Manager.
If the Power LED is not lit, power down the control unit, reseat the PARTNER
MAIL VS module, and power up the control unit.
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If the module is working properly after one minute, the problem is solved.
If the module still does not work properly, go to Possible Cause 3.
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