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Troubleshooting
Outside Callers Hear Silence, Tones, or Ringing
During Transfer
Possible Cause: Music On Hold is not set up for the system.
What to do: See Music On Hold (#602) in the Programming and Use guide for
the communications system.
System Does Not Answer Immediately
Possible Cause 1: Automated Attendant Service is programmed for Delayed
call handling.
What to do: If you do not want Delayed call handling, program the
communications system’s VMS Hunt Delay feature for Immediate call handling.
Possible Cause 2: The PARTNER MAIL VS extensions may be busy.
What to do: There are a number of ways to reduce the amount of time a
PARTNER MAIL VS extension is busy. For example, you can recommend that
users access the Tutor Service feature during non-peak calling hours, you can
reduce the number of options in the Automated Attendant Service menu, or you
can reduce the length of the Automated Attendant Service menu prompt.
System Cuts Off Part of Greeting
Possible Cause 1: You may have begun recording the greeting too soon.
What to do: Re-record the greeting. After the prompt to record the greeting,
pause a moment before speaking.
Possible Cause 2: A touch-tone signal may have been recorded accidentally
with the greeting.
What to do: Re-record the greeting.
System Transfers Call to Receptionist Before
Playing the Menu Prompt
Possible Cause: The extensions associated with the PARTNER MAIL VS
module were not assigned to Hunt Group 7.
What to do: Refer to Figure 2-1 in Chapter 2 to determine the extension
numbers that are associated with the PARTNER MAIL VS module. Then use
Hunt Group Extensions (#505) to verify that the VMS extensions are assigned to
Hunt Group 7.
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