Filter
Top Products
6
Troubleshooting
Contents
When You Need Help
Automated Attendant Service
■
■
■
■
■
■
■
■
Outside Callers Hear Ringing, but System Does Not Answer
Outside Callers Hear Silence, Tones, or Ringing During
Transfer
System Does Not Answer Immediately
System Cuts Off Part of Greeting
System Transfers Call to Receptionist Before Playing the
Menu Prompt
System Does Not Transfer Calls Properly
System Does Not Respond to Entered Digits
Unanswered Transferred Calls Ring Continually
Call Answer Service
■
Call Answer Service Takes Too Long to Answer Calls
■
Call Answer Service Terminates Message While Caller Is
Recording
■
Messages Cannot Be Deposited in Mailbox
Voice Mail Service
■
Subscriber Unable to Log In to Voice Mail
■
Date or Time in Message Headers is Incorrect
■
Subscriber Cannot Forward Messages to Another
Subscriber
■
Subscribers Hear Busy Signal When Calling In to Voice Mail
■
Message Light Does Not Turn Off
■
Outcalling Is Delayed
■
Outcalling to a Digital Pager Is Not Working
■
Outcalling to a Telephone Is Not Working
Language
■
Cannot Switch Between Primary and Secondary Languages
■
Cannot Understand Language Prompts
6-1
6-2
6-2
6-3
6-3
6-3
6-3
6-4
6-4
6-5
6-6
6-6
6-6
6-6
6-7
6-7
6-7
6-8
6-8
6-9
6-9
6-9
6-10
6-11
6-11
6-11
6-i