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Troubleshooting
Unanswered Transferred Calls Ring Continually
Possible Cause: In some countries, the telephone company does not always
provide a far-end disconnect signal. This causes the line to remain open even
after the caller hangs up.
What to do: Assign voice mail coverage to all extensions in the system; this is
especially important for extension 10. Also, make sure voice mail coverage is on
at extension 10 at night when no one is around to manually disconnect calls.
The voice messaging system will disconnect any call to an extension that has
voice mail coverage after 15 seconds of silence.
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