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Troubleshooting
System Does Not Transfer Calls Properly
Possible Cause 1: If this occurs when the Automated Attendant Service answers
calls, the Menu Definition may be programmed incorrectly.
What to do: Follow the steps for “Verifying System Operation” in Chapter 4 to
test Automated Attendant Service.
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If outside calls are not transferred to the correct extension or group,
follow the instructions for “Menu Definition and Day Menu Prompt” as
appropriate for Monolingual or Bilingual Mode in Chapter 4 to reprogram
the Menu Definition.
If outside calls are transferred to the correct extension or group, go to
Possible Cause 2.
Possible Cause 2: A valid destination was not entered by the caller.
What to do: Make sure a valid destination was entered. Check the Programming
and Use guide for your communications system to determine valid extension
and group numbers.
System Does Not Respond to Entered Digits
Possible Cause 1: System is not receiving touchtones.
What to do: The voice messaging system may not be able to interpret
touchtones while a greeting plays. Wait until the greeting finishes before
entering the touchtones. If you are using a speakerphone, turn off the
microphone.
Possible Cause 2: If this occurs when the Automated Attendant Service answers
calls, the Menu Definition may be programmed incorrectly.
What to do: Follow the steps for “Verifying System Operation” in Chapter 4 to
test Automated Attendant Service.
■
■
If outside calls are not transferred to the correct extension or group,
follow the instructions for “Menu Definition and Day Menu Prompt” as
appropriate for Monolingual or Bilingual Mode in Chapter 4 to reprogram
the Menu Definition.
If outside calls are transferred to the correct extension or group, go to
Possible Cause 3.
Possible Cause 3: The line is too noisy.
What to do: Call your local telephone company.
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