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Chapter 1 Introducing the Business Communications Manager 63
Installation and Maintenance Guide
• Multimedia Call Center Setup and Operation Guide and Multimedia Call Center Web
Developers Guide
Nortel Networks Multimedia Call Center (requires keycode) allows call agents and users to
interact through either or both a telephone connection and an IP connection. This allows the
conversation to occur over the voice connection or through text chatting. Further, this
application allows exchange and viewing of web pages, and allows the attendant to show the
client screen captures.
• Personal Call Manager User Guide
Personal Call Manager, a TAPI-based application, provides a graphical interface that allows
you to use your computer to manage your calls and address book, while still using your
telephone for voice communication. Note: This application also requires a LAN CTE client
licence.
• T7406 Cordless Telephone Installation Guide
This guide describes the installation of the T7406 base station, which connects to a DSM on
the Business Communications Manager. The book also describes how to register the T7406
handsets to the base station and to the Business Communications Manager.
Data features
The Business Communications Manager also offers the following data features. These features are
described and configured in the Business Communications Manager Programming Operations
Guide.
• Integrated QoS Routing controls the router interface between the BCM1000 and the local area
network, wide area network, and internet.
• DHCP (Dynamic Host Configuration Protocol) — Business Communications Manager 2.5
provides DHCP service to branch office clients. This service dynamically assigns IP addresses
to branch office PCs, so you do not manually assign an IP address to each PC. The Business
Communications Manager can also be set to use this application as a relay agent to an external
DHCP server on the network.
• DNS (Domain Name System) — BCM1000 functions as a DNS proxy for your network. The
DNS service allows clients to enter a domain name, such as www.nortelnetworks.com, instead
of an IP address when using web browsers.
• IP Routing — Business Communciations Manager software supports the following IP routing
protocols:
— static routing
— RIP (Routing Information Protocol)
— OSPF (Open Shortest Path First)