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Preface 43
Installation and Maintenance Guide
Related publications
The following documents provide further information about the BCM1000 and related media bay
modules, extension equipment, and the applications and software on the system:
•The Programming Operations Guide describes how to program the Business Communications
Manager equipment.
• Telephone Features Programming Guide provides feature descriptions and programming for
the numerous telephone features available to users through the buttons on the digital
telephones supported by the Business Communications Manager.
• If you are not an experienced telephone installer, the BIX Box Wiring Guide provides
illustrations for correctly wiring internal cable connections to telephones.
• All optional Business Communications Manager applications have installation and user guides
specific to that application. For an overview of what these guides contain, refer to “Telephony
features and options” on page 60.
— Attendant Console Setup and Operation Guide and Attendant Console User Guide
— Call Center Agent Guide and Call Center Supervisor Guide
— Call Center Reporting Set Up and Operation Guide
— Call Center Set Up and Operation Guide
— Call Detail Recording System Administration Guide
— CallPilot Unified Messaging Installation and Maintenance Guide and CallPilot Desktop
(Unified) Messaging Quick Reference Guide
— CallPilot Fax Set up & Operation Guide and CallPilot Fax User Guide
— CallPilot Manager Set Up and Operation Guide and CallPilot Programming Record
— CallPilot Message Networking Setup and Operation Guide and CallPilot Message
Networking User Guide
— CallPilot Reference Guide
— IP Telephony Configuration Guide
— LAN CTE Configuration Guide
— Multimedia Call Center Setup and Operation Guide and Multimedia Call Center Web
Developers Guide
— Personal Call Manager User Guide
— T7406 Cordless Telephone Installation Guide
System documentation map
The following four pages provide a map of the Business Communications Manager documentation
CD. The map shows the overall task process of the system, and indicates which documentation
deals with each section. All the documents describes are included on the documentation CD that
came with your system.