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60 Chapter 1 Introducing the Business Communications Manager
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System options
The Business Communications Manager system provides a number of software applications that
enhance basic functionality.
Some of these applications work immediately after you install the BCM1000, this is considered
core software. Other applications are enabled when you enter software keycodes, which you
generate when you buy one of these applications. Refer to the Business Communications Manager
Software Keycode Installation Guide for specific directions about entering a code.
Telephony features and options
The telephony features and options have individual installation and features guides. This section
lists the application guides and provides a brief description of the application function.
• Programming Operations Guide and Telephone Features Programming Guide
These guides provide programming for core telephony features and user features, such as:
— Voice telephony configuration for digital, IP, ISDN, and radio-based telephones and
equipment over analog, digital, ISDN, and voice over IP (VoIP) trunks.
— How to use and program user telephony features at the telephone
— Companion Application Server software that controls the interface between the BCM1000
and the Companion wireless system (available for selected regions)
— Networking DPNSS (upgrade) (requires keycode) provides private voice networking for
the UK Market.
— Networking MCDN and ETSI Q.SIG Voice Networking (requires keycode) allows you to
network your Business Communications Manager system, or a number of Business
Communications Managers to a Meridian system. This allows the network to use a
common numbering plan, as well as common voice messaging and auto attendant systems
connected to the Meridian.
— Data setup applications and protocols to configure the Business Communications Manager
to be part of a LAN or WAN network. Refer to the next section for specifics.
• Attendant Console Setup and Operation Guide and Attendant Console User Guide
Attendant Console (requires keycode) provides centralized call management and call activity
reporting to a business. The three components of this application create a system that
communicates with the Business Communications Manager, provides call management
options, and reports how incoming calls are handled within a business. This application is run
on a separate computer from the one you use to manage the Business Communications
Manager system.
• Call Center Agent Guide and Call Center Supervisor Guide
Nortel Networks Call Center Agents (requires keycode) allows the addition of a specific
number of call center agents to your system. Comes in versions for one, four, eight, 16, 32 and
64-seat authorization codes.