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553-3001-367 Standard 3.00 August 2005
How to get Help
Getting Help from the Nortel Web site
The best source of support for Nortel products is the Nortel Support Web site:
www.nortel.com/support
This site enables customers to:
• download software and related tools
• download technical documents, release notes, and product bulletins
• sign up for automatic notification of new software and documentation
• search the Support Web site and Nortel Knowledge Base
• open and manage technical support cases
Getting Help over the phone from a Nortel Solutions Center
If you have a Nortel support contract and cannot find the information you
require on the Nortel Support Web site, you can get help over the phone from
a Nortel Solutions Center.
In North America, call 1-800-4NORTEL (1-800-466-7865).
Outside North America, go to the Web site below and look up the phone
number that applies in your region:
www.nortel.com/callus
When you speak to the phone agent, you can reference an Express Routing
Code (ERC) to more quickly route your call to the appropriate
support specialist. To locate the ERC for your product or service, go to:
www.nortel.com/erc