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M 3900 description Page 155 of 504
Telephones and Consoles Description, Installation, and Operation
Note: If an incoming call is posted to a DN key located on page 2 or 3
of the DBA, the unit does not automatically scroll to that page. This
prevents the disruption of other user operations already in progress.
The user may change the feature key labels by selecting “Change feature key
label” from the Options list on the M3904 or M3905.
The DBA is supported only on the M3904 and M3905. You can attach a
maximum of one DBA to an M3904 or M3905 telephone.
The DBA comes with its own attachment arm and plug to secure the
accessory module to the set.
Alternate key caps for the M3905
The M3905 Call Center Telephone provides an alternate key cap kit to
customize your M3905 telephone to fit your business needs. Use the key cap
tool to remove any of the middle four fixed programmable keys, located at
bottom front of the M3905, and replace them with alternate keys. The
alternate key caps include: Answer Emergency, Answer Agent, Activity
Code, Call Agent, Observe Agent, and Display Queue.
Handset option for the M3905 Call Center Telephone
The M3905 Call Centre Telephone is designed to have a headset always
present. The M3905 does not come equipped with a handset. The optional
Handset Kit (NTMN18AA) is a hardware package that can be added to the
M3905 and includes a handset, handset cord, and an add-on handset cradle.
To install the handset cradle, uncover the hookswitch by removing the plate
at the top front of the telephone, and snap the handset cradle in over this area.
A headset, handset, or both must be plugged into the M3905 when ACD
queue login is required. Login to an ACD queue is not a supported operation
when neither a headset nor a handset is plugged into the M3905. If neither a
headset nor a handset are present, and the hookswitch is uncovered, it may
still be possible to login to the ACD queue. This could result in calls being
presented to the M3905 without being answered. Therefore, care must be
taken to ensure a headset or handset is plugged in before queue login is
attempted. As of CS 1000 Release 4.5, if the hookswitch remains covered, or