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Key to System Status Data
SYSTEM STATUS
LINE GROUP INFORMATION
SPLIT INFORMATION
LINE GROUP
INFORMATION
SPLIT INFORMATION
Bon Voyage Travel
DAY CMSIIR2
4:04p 06/02
Line
Lines
Splits
Group Busy
Total
Main Sec Flow
A PUBLIC
❍
1
❍
2
0313
0413
On
On
B SPECL
C CHART
0624
On
D CORP
023-
Off
Agents
Waitng Abandon Intrflow Calls Handled
Serv
Split
ACD Avail ACW Out Oth Num Old Num Delay
In Out Num AvgTalk ASA Levl
1 PERS
00070000
0s 0
00
0:00 0s 0%
2 CHART
00070000
0s 0
00
7
❍
0:00 0
s 0%
❍
8
3 C0RP
5
6
❍
00030000
❍
3
4
❍
❍
0s 0
00
0:00 0s 0%
4 SUPPT
00020000
0s 0
00
0:00 0s
0%
5-
00000000
0s 0
00 0:00 0s 0%
6-
00000000
0s 0
00 0:00 0s
0%
F10 - Help
F Day/
F
Set
F Select
F Events
F Line
F Split
F Config
F System
1 Night
2 Options
3 Exceptns
4
Log
5 Status
6 Status
7 Screen
8 Menu
The numbers in the following list are keyed to the circled numbers in the
screen above.
1 Number of busy lines and total number of lines
2 Main and secondary split assignments and intraflow status
Current Status of Agents and of Waiting Calls
3 Number of agents on ACD calls; available to take calls; in the after-call-
work, logged out, or night state (”Out”); or on other than ACD (”Oth” )
calls
4 Number of calls now waiting and length of time the oldest call has been
waiting
Record of Calls Received during Current How’
5 Number of abandoned calls and average length of time these calls spent in
system
6 Number of calls intraflowed into and out of each split
7 Number of ACD calls handled, average talk time, and average speed of
answer
8 Service level (percentage of calls answered within your service level limit)
5-18 Monitoring Call Management