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Use [ F5 ] (labeled “All-Ring On/Off”) to change a split from All-Ring operation
to normal automatic call distributor (ACD) operation, or vice versa. In the
All-Ring column of the Call Flow area of the screen, On indicates that a split
has All-Ring operation, and Off indicates normal ACD operation.
Prompt:
CHANGE ALL-RING OPERATION: Split #: _
Action: Enter a split number (1 through 6) and press [ F8 ] (labeled “Enter
Data”).
NOTE: If you turn on All-Ring operation for a split, you must
assign a “ghost” agent as the only member of the split. If you
change a split from All-Ring operation to normal operation,
remove the “ghost” agent and add the real agents to the split.
[ F7 ]
Config Screen.
Use this function key to return to the Configuration
screen after you have finished administering call flow.
Clearing a Configuration
Pressing [ F5 ] (labeled “Clear Config” ) on the Configuration screen “clears”
the contents of a shift configuration. (The contents of the shift configuration
are not deleted, just emptied so that a “clean” configuration exists. ) You
might want to do this if you have made several configuration mistakes and
want to begin again instead of making changes.
Prompt:
CLEAR CONFIG: Are you sure? (Y/N): _
Action: Type y or n and press [ F8 ] (labeled “Enter Data”). If you delete
the contents of the configuration, the Configuration screen returns
to its default information.
If you accidentally clear a configuration, you can restore it by
pressing
[ F7 ] (labeled “Config List” ), which selects the Stored
Shift Configurations screen.
On this screen, press
[ F1 ] (labeled
“Select Config” ). A prompt asks if you want to save your
previous editing changes (which include clearing the
configuration). If you type n , the cleared configuration will be
restored.
4-18 Building or Editing Shift Configurations