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Lights
Line status
Red light steady
This is either the line you are now
using or the line you will get when
you lift your handset.
Green light steady This is the line that either you or
someone else is using.
Green light flashing
This is the line on which a call is
coming in.
Green light flashing This is the line of a call you have put
rapidly
on hold.
Green light flashing
This is the line of a call someone else has
slowly
put on hold from another voice
terminal.
PLACING OUTSIDE CALLS You should restrict your CMS lines to incoming calls. If you want CMS
agents to be able to place outside calls, you can assign to all agents’ voice
terminals a special line not associated with CMS on which agents can place
calls to people outside the MERLIN II system.
To place an outside call on a specific line, an agent has to:
1 Touch the line button for the line the agent wants to use.
The red light next to the line button goes on.
2 Lift the handset.
3 Dial the outside number.
If your MERLIN II system lines are pooled, the administrator must specify
whether agents should have Button Access or Dial Access to Line Pools.
PLACING INTERCOM
CALLS
Then the agents can access any of the lines in a particular line pool
of these two ways:
● Touching a line pool button (Button Access to Line Pools)
● Dialing a code for a specific line pool (Dial Access to Line Pools,
in either
Each voice terminal connected to the MERLIN II system, including your own
console and the agents’ voice terminals, has its own intercom number. You
can dial intercom numbers to place calls to people connected to your system.
On all voice terminals in the MERLIN II system you can place two types of
intercom calls:
● Ringing Intercom Calls. You can place ringing intercom calls when you
want to have a two-way conversation with people connected to the
MERLIN II system. Your calls ring at the other person’s voice terminal,
and your co-workers lift their handset to hear you and to talk with you.
● Announced Intercom Calls. When you place an announced intercom call,
your co-worker hears your voice through the voice terminal speaker, but
must lift the handset to respond to you.
Using MERLIN II System Features with CMS 6-15