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CUMULATIVE LINE GROUP A Cumulative Line Group Report By Hour can be generated for any
REPORT BY HOUR
consecutive period from 2 to 93 days. Most of the column headings are the
same as for the Daily Line Group Report and the Cumulative Line Group
Report by Day. However, the leftmost column head for this report is “Hour."
The hours in a day during which CMS was active over the days specified are
listed in the leftmost column. Each data line summarizes that hour’s activity
over all the days specified.
For example, if you specified a Cumulative Line Group Report by Hour for
July 2 through July 10, the hours in a day when CMS was active would be in
the leftmost column, and all the activity in a given hour for July 2 through
July 10 would be summarized. The 10 o’clock period would list data for all the
calls from July 2 through July 10 that were completed during the 10 o’clock
period.
Bon Voyage Travel
CUMULATIVE LINE GROUP REPORT BY HOUR
GROUP D: CORP
Size: 6 lines
Period:
07/11/88 -
07/14/88
ACD CALLS
CALLS OTHER CALLS
Calls
Num Num
Hold Num Hold Num Hold
% All
Offered Calls Calls
Time Xfr Time Other Time
Lines
Hour Night Day Aband Handled Avg Total Calls Avg Total Calls Avg Total Busy
12:00a
0 241 0
241 0:28 114m
0 0:00 0m
0 0:00 0m 0%
l:00a
0 245 0
245 0:29 116m
0 0:00 0m
0 0:00 0m 0%
2:00a
0 239 12
227 0:27 109m
0 0:00 0m
0 0:00 0m 0%
3:00a
0 150 149
1 0:50 125m
0 0:00 0m
0 0:00 0m 30%
4:00a
0 151 151
0 0:51 128m
0 0:00 0m
0 0:00 0m
5:00a
0 152 152
31%
0 0:50 128m
0 0:00 0m
6:00a
0 0:00 0m
31%
0 151 151
0 0:51 127m
0 0:00 0m
7:00a
0 0:00 0m
31%
0 149 149
0 0:51 125m
0 0:00 0m
0 0:00 0m
31%
8:00a 0 152 152
0 0:51 128m
0 0:00 0m
0 0:00 0m 30%
9:00a 0
16 16
0 0:50 13m
0 0:00 0m
0 0:00 0m 3%
0 1646 932
714 0:41
18h
0 0:00 0m
0 0:00 0m 19%
Busiest hours:
1. 8:00a, 2. 5:00a, 3. 4:00a
Note
1. Call statistics are counted in the hour and day in which they complete.
CALL MANAGEMENT SYSTEM FOR MERLIN(r) II CS
Date Printed: 07/14/88 Time Printed: 6:13p
Types of CMS Reports
7-13