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Using the Events Log Screen
The Events Log screen displays the last 19 exceptions and system problems
with the time and date they occurred. Exception messages alert you to
unusual or undesirable situations.
Pressing
[ F4 ] (labeled “Events Log”) on any status screen selects the Events
Log screen.
A typical example is shown below.
Bon Voyage Travel
DAY CMSIIR2
3:02p 07/11
Time Date
Event
3:24p 07/07
❈❈❈ Split 2 - Agent BJ - Refused Call
3:24p 07/07
3:24p 07/07
3:24p 07/07
3:24p 07/07
3:33p 07/07
1:19p 07/08
1:19p 07/08
1:19p 07/08
9:02a 07/09
9:09a 07/09
9:10a 07/09
2:38p 07/11
2:38p 07/11
2:38p 07/11
2:40p 07/11
2:42p 07/11
2:48P 07/11
3:01p 07/11
❈❈❈
Split 2 - Agent
MAX -
Refused Call
Normal Call Management Shutdown
CMS for MERLIN II CS Version 2.0.
Call Management Started
Firmware Version 2.1.
Clock Type 18.092
❈❈❈
Split 1 -
Agent SHERM - Refused Call
Normal Call Management Shutdown
CMS for MERLIN II CS Version 2.0. Call Management Started
Firmware Version 2.1. Clock Type 18.092
Normal Call Management Shutdown
CMS for MERLIN II CS Version 2.0.
Call Management Started
Firmware Version 2.1. Clock Type 18.114
Normal Call Management Shutdown
CMS for MERLIN II CS Version 2.0.
Call Management
Firmware Version 2.1. Clock Type 18.136
❈❈❈ Split 2 - Agent SAM - Refused Call
❈❈❈ Split 2 - Agent BEN - Refused Call
❈❈❈ Split 2 - Agent NORM - Refused Call
❈❈❈ Split 2 - Agent MAX - Refused Call
F10
- Help
F Line
F Split
F Config
F System
5 Status 6 Status
7 Screen
8 Status
You must select the specific exceptions your CMS monitors. If you have not
selected any exceptions, the Events Log screen lists only system errors. For
an explanation of the exceptions and instructions for administering them, see
“Selecting Exceptions” in Section 4.
If an exception indicates a problem that needs immediate correction, you can
do so through dynamic reconfiguration. (For more information, see
“Dynamic Reconfiguration,” in this section,)
To access another screen from the Events Log screen, press the corresponding
function key:
[ F5 ] Line Status. Press this function key to select the Line Status screen.
This screen displays information about every line and every line group. For
more information, see “Using the Line Status Screen,” earlier in this section.
[ F6 ] Split Status. Press this function key to view a Split Status screen for a
particular split. (You are prompted for the split number.) The Split Status
screens give you a detailed picture of the activity in each split. For more
information, see “Using the Split Status Screens,” earlier in this section.
Monitoring Call Management 5-25