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To change force delay for any line group, respond to the prompt:
Prompt:
Force Delay: Group Letter:_
Action: 1 Enter a group letter.
2 Press
[ F8 ] (labeled “Enter Data”), and the new data will be
displayed.
The first screen shows the group letter entered on the prompt; the screen
following shows the force delay turned on after the data was entered.
Bon Voyage Travel
DAY CMSIIR2 4:00p 06/02
AGENT SPLITS
LINE GROUP OPTIONS
Agent
Agent Num Answer Force Auto
Split Pos ID
Split
Pos ID
Group Lines Delay Delay ACW
1 PERS 16 TOM
3 CORP
37 IKE
A PUBLIC 4
45s On
5s
17 CLIFF
39 TINA
B SPECL 3 5
S Off
10s
19 ERNIE
40 DIANA
C CHART 6
5s
Off 5s
21 DEB
4 SUPPT 42 RON D CORP 2 5s On
5s
23 BOB 43 NANCY
24 SHERM
5 -
25 WALT
6-
CALL FLOW
2 CHART 27 BEN Flow All
28 SAM Splits Intra
Spl Thresh Ring
29 NORM
Grp Main Sec Flow 1
10s Off
31 DI
A 1 3 On
2 5s Off
32 CARLA
B 1 3 On
3
30s Off
33 BJ
C 2 4 On
4
30s Off
35 MAX D3-
Off 5
30s Off
6
30s Off
Configuration #1 - DAILY (changed)
FORCE DELAY: Group Letter: B
F Cancel F Previous F Next
F Enter
1 Prompt 5 Field
6 Field
8 Data
Bon Voyage Travel
DAY CMSIIR2
4:00p 06/02
AGENT SPLITS
LINE GROUP OPTIONS
Agent
Split
Pos ID
1 PERS l6 TOM
17 CLIFF
19 ERNIE
21 DEB
23 BOB
24 SHERM
25 WALT
2 CHART
27 BEN
28 SAM
29 NORM
31 DI
32 CARLA
33 BJ
35 MAX
Agent
Split
Pos ID
3 CORP
37 IKE
39 TINA
49 DIANA
4 SUPPT
42 RON
43 NANCY
5-
6-
CALL FLOW
Configuration #1 - DAILY (changed}
Num Answer Force Auto
Group Lines Delay Delay ACW
A PUBLIC 4
45s On 5s
B SPECL 3 5s On 10s
C CHART 6
5s
Off 5s
D CORP 2
5s On 5s
Flow All
Splits Intra
Spl Thresh Ring
Grp Main Sec Flow 1
10s Off
A 1 3 On
2
5s Off
B 1 3 On
3
30s Off
C 2 4 On 4
30s Off
D3-
Off 5
30s Off
6
30s Off
F10 -
Help
F Answer F Force
F Auto
F Config
1 Delay
2 Delay
3 ACW
7 Screen
5-36 Dynamic Reconfiguration