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[ F3 ] Set Thresh (Set Intraflow Threshold). Use this function key to change
the intraflow threshold for a split. This threshold is based on the number of
seconds the oldest call has been waiting in a split. You may need to set an
intraflow threshold for both main splits and secondary splits. The initial
setting is 30 seconds.
For more information on intraflow and intraflow
thresholds, see “Administering Call Flow” in Section 4.
Prompt:
SET INTRAFLOW THRESHOLD: Split #_ Threshold (seconds):___
Action:
1 Enter a split number (1 through 6).
2 Enter a number of seconds from O through 999.
3 Press
[ F8 ] (labeled “Enter Data”).
[ F5 ] All-Ring On/Off. Use this function key to change a split from All-Ring
operation to normal ACD operation, or vice versa. In the All-Ring column of
the Call Flow area of the screen, On indicates a split has All-Ring operation,
and Off indicates normal ACD operation.
NOTE: If you turn on All-Ring operation for a split, you must assign a
“ghost” agent as the only member of the split. All your “real” agents
should have a Cover button for the “ghost” agent. If you change a
split from All-Ring operation to normal operation, remove the “ghost”
agent and add the real agents to the split. (For more information on
All-Ring operation, see “All Ring Operation” in Section 6, “Handling
CMS Calls. ”
Prompt:
CHANGE ALL-RING OPERATION: Split #__
Action:
Enter a split number (1 through 6)
Press
[ F8 ] (labeled “Enter Data”).
[ F7 ] Config Screen. Press this function key to return to the Configuration
screen.
Dynamic Reconfiguration
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